1 reviews | Active since Nov 2015
I was given incorrect information on my contract!
I signed up for a new top-up contract last month using the Cell C telesales call centre. I was told by the consultant that my contract type (a top-up contract) could be used for international roaming. I queried this because my previous top-up contract did not allow international roaming. But I was assured that I would be able to roam on this contract. I HAVE to have roaming as I travel a lot for work.<br> <br> Now I find out from Cell C that I cannot do international roaming when I called to enable roaming for my trip overseas tomorrow. I was given the wrong information and so selected the wrong contract! <br> <br> Cell C must now take responsibility and either refund me or sort me out with a new contract that can do roaming and at no additional cost to me. They gave me the wrong information. Now they must bear the cost.
We will look into your query and contact you to provide feedback.
Regards
TM
We will look into your query and contact you to provide feedback.
Regards
TM
