DR
Daniel R

1 reviews | Active since Nov 2015

07 Jun 2021, 14:30

I wanted an expensive contract - and left because service was so TERRIBLE

I am a contract holder with Cell C. I went into the Stellenbosch Mall Cell C shop this morning, 7 June, to upgrade my phone. I was keen on getting a good to-of-the line Samsung to replace my older Samsung S8+. The service was SO TERRIBLE. The saleswoman was completely *********** and disinterested. She looked as if I was trying to sell her rotten meat. Does Cell C not incentivize its salespeople? Do they not get commission? I was 15 minutes away from signing an expensive 2-year contract with Cell C and then just started laughing at the situation because it was so bizarre. I left and will not be coming back. If Cell C wants my custom, maybe someone competent can contact me? It was really shocking. No wonder this company is not doing so well. It's the small things, people - frontline customer contact.

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Replies (1)
Cell C
Cell C's reply07 Jun 2021, 15:40
Official
Good day Mr. Roux 

Thank you for writing the review to us.

We apologise for the service you have experienced from our store and we can assure you that this in not the standard of service we strive to provide. 

We will address the issue with the store and arrange that you be contacted for assistance with the Upgrade.

^NZ