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Leona N

1 reviews | Active since Nov 2020

10 Oct 2025, 23:20

i want my refund asap

I accidentally paid cell r3500.00 in error.I sent proof of payment to proofof *** I was advised that i will receive funds in 14 days.I am dire of these funds and require it no later than 14 days

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Replies (21)
Cell C
Cell C's reply10 Oct 2025, 23:38
Official
Dear Leona N,

Thank you for reaching out, and we sincerely apologize for the inconvenience caused.

We understand the urgency of your situation regarding the R3,500 payment made in error. Please note that refunds typically take up to 14 working days to process once proof of payment has been received and verified. However, we have escalated your case to a senior member of our finance team to ensure it receives urgent attention and to explore the possibility of expediting the refund.

Rest assured, this matter is being treated with priority and will be resolved as soon as possible.

Thank you for your patience while we work to resolve the issue. Once again, we truly apologize for the delay.

Regards,
Cell C | SM
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Leona N's update13 Oct 2025, 08:13
Reviewer Update
Cell C-the reference for my refund is ***.I was told a manager would call me and to date no one has called me.I explained to your consultant that I am going on holiday and need that R3500.00 by tomorrow 14/10.Resolve this asap
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Leona N's update14 Oct 2025, 06:56
Reviewer Update
Cell C what is the status of my refund,as i've explained i am going on holiday and require MY MONEY ASAP .We have modern technology ,you need to process MY refund .I'm not asking for CELL C to find a cure to a rare disease.I need feedback today and require my funds ASAP.

Cell C
Cell C's reply14 Oct 2025, 07:03
Official
Dear Leona N,

Kindly note that this matter has been escalated for further assistance and feedback will be provided as soon as it's available.

Regards,
Cell C | PN
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Leona N's update14 Oct 2025, 07:16
Reviewer Update
soon as possible is not a measure of time CELL C...IM EEXPECTING FEEDBACK TODAY
Cell C
Cell C's reply14 Oct 2025, 07:39
Official
Our Support Team will be in touch during the course of the day.

Cell C | NZ
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Leona N's update14 Oct 2025, 11:26
Reviewer Update
ive sent you proof of payment YESTERDAY and youre now looking for a bank statement-where do io get october bank statement from? -october bank statement will be available on the 01st november -do you not know this ...cell c do better and refund MY MONEY ,,,I emailed a screenshoot from my app and emailed to *** <***>.but she has not responded CELL YOUR COMPANY IS ****ING ME OFF BEHAVBING LIKE ****MERS JUST REFUND MY MONEY
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Leona N's update14 Oct 2025, 11:51
Reviewer Update
Ive emailed september statement to *** and would like my refund processed.CELL C I AM GOING ON HOLIDAY AND THIS IS PART OF MY SPENDING MONEY ...,FOR CRYING OUT LOUD REFUND MY MONEY !!!!!IM HIGHLY ANNOYED AND DISAPPOINTED IN THE SERVICE IVE RECEIVED
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Leona N's update14 Oct 2025, 15:28
Reviewer Update
ive emailed october statement-please refund my r3500 asap
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Leona N's update15 Oct 2025, 06:28
Reviewer Update
how far are you with my refund?
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Leona N's update15 Oct 2025, 14:05
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Cell C i still have not received feedback -can i get my refund im in dire need of those funds
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Leona N's update15 Oct 2025, 14:52
Reviewer Update
when can i expect my funds?
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Leona N's update15 Oct 2025, 15:02
Reviewer Update
Cell C what dont you understand that i need my money asap.What outcome is pending .I want my money today or I will drive to your ioffices -stop bull ****ting me im sick of your antics
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Leona N's update15 Oct 2025, 15:17
Reviewer Update
due course as explained previously is not a measure of time.Cell C ...who is competent enough to process my refund and treat me like a loyal customer for over 20 years .I want my money today
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Leona N's update15 Oct 2025, 15:20
Reviewer Update
I was advised Kemogetse Molovi would contact me today .I await your call!!
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Leona N's update15 Oct 2025, 17:47
Reviewer Update
Ive just an interaction with your team leader and she says my refund is less than r3500.00 .Cell C my patience is running out,reference provided by your condescending team leader is *** and she says i will receive these funds after 14 working days.I need a senior competent manager to process my refund TODAY ,I promise I will drive to your offices tomorrow and demand to speak to the highest authority in cell c.please do not forward me an automated response .i want feedback,this issure is going on for almost a week now.I WANT MY MONEY!
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Leona N's update16 Oct 2025, 04:42
Reviewer Update
CELL C -It is now 4:34 am.I am losing sleep over this matter.I spoke to your disinterested team leader yesterday and was advised that the matter has been escalated again.I was given another reference,i.e ***,my other reference is *** another reference is ***9.Your team leader advised that the refund is not yet processed and I must wait another 7-14 working days for the refund to be processed ,I've been explaining to your office that this money is part of my money for a holiday that i am taking my mother on.I burst in tears because its a much needed holiday for her since shes been diagnosed with cancer and this journey has been extremely difficult for my mom and entire family.All I am receiving is scripted rep****,no humanity or empathy.At this stage I need a senior manager to resolve this for me.I am disgusted with the service i received from cell c and if this matter is not resolved today.I will take it to social media,and i will come to your offices and expose cell c
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Leona N's update16 Oct 2025, 09:07
Reviewer Update
Is my refund approved?
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Leona N's update16 Oct 2025, 09:26
Reviewer Update
Kindly advise when can I expect payment
Cell C
Cell C's reply17 Oct 2025, 14:42
Official
Good day Leona,

Ntibi from our support department confirmed that she has reached out to you and provided a breakdown of the amount to be refunded as well as the billing.

The funds have been released and should reflect in your account within 24 hours.

Cell C | DA
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Leona N's update20 Oct 2025, 06:52
Reviewer Update
Good morning Cell C

I received my refund,you've excluded october payment from my refund,ensure you DO NOT DEBIT MY ACCOUNT ON OCTOBER...