I WANT MY PAID UP LETTER

Formal complaint. Reference numbers: ***, ***, ***, ***, ***, ***, *** and ***........

had an cell c account and it was paid however I was handed over even though I had paid. My Experian shows a default of 1000. I made a payment of R1500 but it was credited to my account.

This whole thing started when my contract for *** expired and I took up another contract with cell c. I was consistently making payments until april when I asked them to credit my new contract with the funds I was paying into the old contract. and I was not told that the new contract has another account number. Instead of them crediting my new contract with the amount that I was paying they decided to keep the funds in their bucket account and then suspend my new contract. They added charges on the amount that I was owing. the contract was supposed to be R150 a month but I was handed over for R1501 .........10 times the amount of the contract. I have been asking them to take the funds from my old contract and credit my new contract since may. Then they decided to cancel my contract and hand me over . No one contacted me to inform me that I was handed over. even the attorneys did not call me. I called in to cell c and I was asked to make a payment of R1501 and send them the proof of payment details of which I did ion 21 august 2020. the proof of payment was sent to proof of *** My account has not been credited and on Experian ( credit bureau ) I have a default of R1000 for cell c. Every time I call them no one can assist. all they do is escalate my call and no one has ever given me a call. I want my name cleared. and pay me back what is due to me.

I still have my proof of payments that I sent to cell c as proof that I did pay them, the proof of payments were sent to *** on 2020- 06 -11 , *** on 2020-08-07 and *** 2020-11-16 I had an cell c account and it was paid however I was handed over even though I had paid. My Experian shows a default of 1000. I made a payment of R1500 but it was credited to my account.

I lodged a complaint on hellopeter and I revived a call from Derrick Makhubele he said the the matter was returned from the lawyers as I had made a payment. they will send me a paid up letter and that my account will be updated on the credit bureaus . He even sent an email after our conversation on 200-11-11. I made a follow up with him and no other response was received please see the below email. . I have called the call centre and I was advised that my case was pending and that no one was assigned to my case. I am at my whits end ..my life has stopped because of R1000 THAT i PAID AND IT WAS CELL C FAULT FROM THE BEGINING. They logged a request in december again and I was told that they will escalate the matter however on the 23 December the request was closed on the 23 by Motha Maluleke without any resolution beingg communication . I called again on the 10th and another request was logged, I spoke to the team leader Zee Zondi who promised to handle the matter and promised that it will be resolved by Friday. When I called on Friday requesting feedback I was told that there is no person of the name Zee Zondi and my case was still not attended to so the consultant I spoke to logged another case ***...So it seems cell c is playing games with my life. Im trying to buy a house but this default is standing in my way. The default on experian is now at R2000. They are increasing the amount even though I did pay the amount that was outstanding in august.

From: Bulie Ganta <***> Sent: Tuesday, 15 December 2020 13:27 To: Derrick Makhubele <***>; *** Cc: Dlwati, Nombulelo NM <***> Subject: Re: Nombulelo ***

Good day Derrick.

My profile on the credit bureau has not been updated. This is affecting my credit application for a home loan. My refund has also not been processed.

Please rectify urgently

Kind regards Nombulelo.

On Wed, 11 Nov 2020, 08:11 Derrick Makhubele, <***> wrote: Dear Nombulelo Thank you for taking my call, As per our conversations, account *** and *** have been paid up and request has been sent to the credit bureau’s to update your profile. The process takes between 14 to 21 working days Regards Derrick

Resolution required.

when I apply for credit facilities they are declined due to the cell c not updating my credit profile. I would like to buy a home but I can due to cell c. ...they must pay me back the monies that are due to me.....I would like to cell c to provide me with my paid up letter, pay the funds they owe , I cant get credit because of them. its been 6 months that ive been trying to get this corrected. i've been trying to buy a house but I cant because of the negligence and their non caring attitude.

If I do not get a resolution , I will be happy to forward the complaint ot the CEO Douglass Stevenson....this has been going on for too long. I want a resolution within the next 5 days. ......I've bee more that understanding but no one is taking my request seriously...