I want my order

I placed an order (paid in full) for an exclusive online contract on the 9th of March 2019. I then received an email from Cell C with my tax invoice and order number informing me that I will receive my order within 48 hours. I have been trying to get hold of their online team since Monday and to this day I have not succeeded. In this day and age who still uses an email only as means of communication? No one at your call center could help me nor could they direct me to where I could get help. They provided me with an email address from where I was supposed to get help. I forwarded their tax invoice back to them and provided them with my contact number but I’m still waiting. If you don’t want to honor my purchase you can just return my money and I’ll move on to another service provider.