pM
palesa M

1 reviews | Active since Jul 2016

25 Oct 2016, 17:43

i want my money back! Faith Moraka and cell c!

<p>i recently took out a cellphone contract with cell c. my application was done over the phone with Faith Moraka who seemed to be an honest person at the time. I advised her that i would like all my debits to run on the 20th of every month. She further read me the terms and conditions of which i stopped her when she stated that a debit order would run two days after the application was done, and i told her if that was the case, lets cancel the application. she then stated on the recorded line that she promised it would not happen. Honestly i have been lenient with cell c in this matter as they ran two debit orders off my account putting my account in a minus for R230 for returned debit orders. I transfered money as this minus would affect me. This is the second week and the money for those charges is still not in my account. when you call her she tells you it will be fixed, same story every single day. i was asked not to put this up on hello peter by the consultant but im honestly tired of this poor service and i want my money back. i had said today but clearly some people do not have any consideration for others i guess!!!!!!!!!! </p>

0
Replies (5)
Cell C
Cell C's reply26 Oct 2016, 07:15
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply27 Oct 2016, 15:22
Official

As per feedback, please forward the required document to Faith and she will assist further with this matter.

Regards

Cell C | PN

pM
palesa M's update31 Oct 2016, 16:19
Reviewer Update

Hi cellc, the document that wass sent on thursday was not sufficient and i was not in at work. faith sent me an email address, ********** to forward my document however the email address seems to be invalid. can you send me a valid email address to forward my stamped statement

pM
palesa M's update04 Nov 2016, 08:12
Reviewer Update

so you guys are not planning on giving me back my money?! ok well, lets move to the next escalation!

Cell C
Cell C's reply09 Nov 2016, 15:15
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN