eN
esther N

1 reviews | Active since Jun 2015

28 Aug 2018, 10:29

i want my money back and your contract cancelled again and remove my details on your sytem

i had a contract with cell c few years back and alst year i pad it up and called them and asked them to cancel my contract ,i thought that was done only to find that for a year now cell c has been deducting R75.00 from my account without my concern or approval cause i know i have cancelled my contract with them last year as if that was not enough enough they consultants are just so whack they didn't resolve my issue ,why would they take people money and give them contract they didn't sign for i want answers and my money back

0
Replies (5)
Cell C
Cell C's reply28 Aug 2018, 10:35
Official

Good morning Esther

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

eN
esther N's update28 Aug 2018, 14:38
Reviewer Update
am still waiting for your call i need this sorted out am tired of cell c consultants who are unable to do they jobs well ,i want my money and name cleared on you records .
Cell C
Cell C's reply28 Aug 2018, 15:38
Official

Do not despair, the consultant will contact you and assist

Regards

Cell C | PN

eN
esther N's update29 Aug 2018, 09:30
Reviewer Update
Cell c did call and assisted me ,the consultants told me my contract was cancelled and that i will be refunded in 3 to 7 working days so far so good and they prompt response is highly appreciated
Cell C
Cell C's reply29 Aug 2018, 09:35
Official

Thank you for providing us with feedback, we are so happy to hear that you have been assisted.

Have a great day.

Regards

Cell C | PN