BR
Bev R

1 reviews | Active since Jul 2013

10 May 2017, 14:21

I WANT MY MONEY BACK!!

<p>I HAVE BEEN REQUESTING MY CONTRACT TO BE CANCELLED FOR 4 MONTHS AND DURING THAT TIME I HAVE BEEN DEBITED EVEN THOUGH THE CONTRACT SHOULD HAV BEEN CANCELLED A WHILE BACK. I FINALLY WROTE A REVIEW ON HELLOPETER AND FINALLY MY CONTRACT WAS CANCLLED ON THE 26 APRIL 2016. AT THE END OF APRIL I WAS DEBITED AGAIN.</p> <p> </p> <p>I WANT THE DEBITS FOR TH EPAST MONTHS TO BE DEBITED BACK TO ME AND CELL C CAN TAKE BACK THEIR DATA, SINCE IT WAS CELL Cs INCOMPETENCE THAT PROLONGED THIS MESS IN THE FIRST PLACE,</p> <p> </p> <p>I REALLY WOULDNT RECOMMEND CELL C TO ANYBODY. ITS BEEN A PAIN IN THE ASS!!!</p> <p> </p>

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Replies (5)
Cell C
Cell C's reply10 May 2017, 15:10
Official

Hi Bev

As per the system, your contract was cancelled on the 24/04/2017 therefore the amount that was debited was your last payment.

We will get one of our consultants to contact you and provide clarity.

Regards

Cell C | PN

Cell C
Cell C's reply11 May 2017, 15:16
Official

Lungi confirmed that she has contacted you and provided clarity regarding this matter.

Regards

Cell C | PN

BR
Bev R's update15 May 2017, 14:06
Reviewer Update

After I received a call from Lungile, my query was sorted and resolved speedly.

Thank you.

BR
Bev R's update15 May 2017, 14:08
Reviewer Update

Thank you Lungile for sorting out all my ongoing quries. i wish all the staff there were as poroactive as you.

Cell C
Cell C's reply15 May 2017, 15:43
Official

Thank you for the positive feedback and for sharing your appreciation with us.

We have forwarded your compliment to Lungi and her supervisor for further recognition.

Regards

Cell C | PN