i want my data or money back- bad service CELL C

I'm very disappointed, disgusted and frustrated by their service. I've been sent from pillar to post about my data and no one seems to care. I purchased two R49 data through Capitec bank cellphone banking on 26 August 2019. I did not receive my data and only to find out that there is a pending status on my banking app for the recharge. I then called the bank to confirm the problem as my money had been deducted from my account. They told me the data was accepted by Cell c and they is nothing they can do about it I must contact Cell c. I Kept calling Cell c and was told there is no record of the data being purchased and I should sent my bank statement as proof. I did but nothing happened. Whenever I call I'm still transferred to the whole world and no help. I want my money or data back. .your not very helpful and useless. . Who is supposed to help me or who is responsible for my data? Bad service and unprofessional consults too I want my money back