I WANT MY AIRTIME OR DATA!

I am utterly disgusted with level of service I am receiving from you guys. It's been 2 week and nothing has been handled. I AM SICK AND TIRED OF HAVING TO SPEAK TO DIFFERENT CONSULTANTS AND TO EXPLAIN THE STORY OVER AND OVER AGAIN! On the 25th December I bought a daily bundle then I received free spins which I then used. I then received a voucher of 2 gigs of data for r50 on discount. I then purchased r55 airtime to redeem this voucher I then got a sms to say they it is being processed. When I checked my balance my airtime was deducted and no data was loaded to my account. On Saturday the 26th December I call the customer service department to be assisted I understand you guys do not work on a Saturday but a case was logged and someone called to ask me to reboot my phone which I did and still no data on Monday someone called again, the phone did not ring long and was cut off just as I was about to answer. I called back and they said someone will call me which no one did. Tuesday goes by and still no contact I called back Wednesday 30th December and since it was a back and forth story. On Thursday the 31st someone called again and YET AGAIN I had to explain my story AGAIN. This lady does not even understand as to what I am saying and just assumes that I received the data and I have "used it on the internet" after telling her plenty times why would I call and make a nuisance of myself if I received it and she just stuck to her story. I've purchased data from the 24th December to 2nd January. Someone called again on Friday the 1st January and I had to explain my situation AGAIN and she mentioned that she could see I have not received the data and something of only kilobytes was loaded to my account and mentioned that it will then you for further investigation AGAIN! I received a sms again to say I need to rate the service as my case has been resolved I have received more than 3 case numbers and nothing has resolved! AND SINCE NO ONE HAS MADE CONTACT WITH ME AGAIN REGARDING THIS NOT EVEN THE "DIFFERENT DEPARTMENT" THE CELL C BRANCH IS USELESS SAYING STRAIGHT THEY CAN'T HELP AND I CAN'T EVEN GET THROUGH TO HEAD OFFICE! I WANT MY AIRTIME OR MY DATA! I HAD ENOUGH