I want my airtime

I had R300 airtime which was purchased on the 30th November 2017, it is all gone.

When I called the call center I was given the case number ********** 713, after not getting feedback from cellc I decided to call the call center.

I spoke to a lady who was sure that I had subscribed to Black, I don’t know and don’t even want to know how it works. She then referred me to the email team. I had to log another query and I received the case number ‭ ********** 00097‬. I received a call from a lady and I told her I want my airtime and that the phone that I use the cellc sim in does not have any memory. I only have WhatsApp on it.

She said she will log a case from the technical department and the case number was ********** 517. I still didn’t receive feedback, I had to call the call center and I asked to speak to a supervisor by the name of Nolwazi. I told her that I just wanted the status of my query and I don’t want to give her my personal information as I am in public. She said it was important that I give her my details for verification. I asked to speak to her manager she advised that the was no manager available. She then took my details and sent me a reference number ********** ********** 4. Which she then advised on the sms that case number ********** 517 was still running, this was information she refused to give me over the phone. I called today at 8 and I was told an OM will call me but still nothing. I went to twitter and Cellc’s Consultant by the initials YM told me to dail *133*3# which is irrelevant to this matter. I am done with Cellc, I just want my airtime and I will definitely port my number.