I tried all I could.

I was ****** During lockdown. None of the stores we open and I had to wait. The stores opened finally after weeks and weeks of waiting. I called Cell C customer care and they asked the usual last time I recharged , how much and last 5 people I called. Obviously I could not remember because I was ****** a while back. So then I decided to go to the Store. I brought along my PRoof of address and ID for the sim swap and I was told I needed to go to the Police station to make an affidavit at this branch 15 minutes away from where I stay. I went to go and get the affidavit done and went to a different branch closer to where I stay. I spoke to a lady who was so rude and obviously she said Cell C doesn’t do affidavit for Sim swap. I was told by another branch I needed to do that in order for me to do the sim swap. She said no and I phoned customer service to help and spoke to a lady who honestly tried her best to help me she was sweet and Polite. She told Me I should return to the branch that said I should get the affidavit and phone again if they don’t help me. I went back to that branch and they Told me the same thing “ we don’t do affidavit” and the lady that Previously helped in that branch was not there. I was spoke to a lady who was also so rude and dismissive and yet again I called Customer Service for help. I spoke to another sweet lady who tried her best ,even phoned the manager I was grateful. In the Branch they Wouldn’t help me. I honestly didn’t make this thing up of getting an affidavit in my head. I was told to do so and it even says Online. When I spoke to Customer Care the lady told me that it’s been a while since I’ve used the number and it has been given to someone else. I was using that number for WhatsApp , Gmail , google drive and I’ve had calls on that number it’s impossible that I have not used it. Cell c literally gave me the Run around and still Nothing in the end. I left Cell C for a reason and once again they have just proved to me why I did in the first place.