I took my phone for repairs 2 months ago at Cell C Blueroute Mallafter I had claimed for a new phone as the old one was ****** at Cell C at . The problem is that I'm being given a run around which I don't understand because they claim the phone I got from

I took my phone for repairs 2 months ago at Cell C Blueroute Mall after I had claimed for a new phone as the old one was ******. The problem is that I'm being given a run around which I don't understand because they claim the phone I got from the insurance provider was not registered on their database and I feel that as a client they were supposed to have done it before it even left the store. So now they don't want to fix the phone because of their internal incompetence. Cell C requested proof whereby I was claiming for a device and I did provide and yet its still insufficient because they are coming with stories.