1 reviews | Active since Nov 2016

28 Dec 2016, 14:38

I took a contract in November 2016.

<p>I called Cell c today to cancel and they gave me a horrible service ever. They forced me to continue with them, when I say I cannot afford. They gave me another offer which I did not accept as I wanted a contract to be stopped. </p> <p>They told me that they cannot stop the contract immediately, it still going to continue for the next 30 days. I have never used the airtime or any data as I lost the phone and sim card a months after I bought it and the number is inactive. When I was explaining to the she said is not their problem and put the phone down on my ear. </p>

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Replies (2)
Cell C
Cell C's reply28 Dec 2016, 14:52
Official

We apologise for the unsatisfactory service and inconvenience caused. This is not the norm or standard of service we want for our customers. One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C
Cell C's reply02 Jan 2017, 11:41
Official

Mpho has been in contact with you and the issue has been resolved.

Regards

Cell C | DA