I saw for myself

<p>Unbelievable! I called Cell C customer care a few months ago to enquire about cancelling my contract. They informed me that I can only cancel within 30 days of the contract expiring. They told me my contract would expire on 7 May 2017, so on 11 April 2017 at 9:03 am I phoned Cell C customer care to cancel my contract. I was asked if I want renew my contract. I said no. I was asked if I want to do month to month. I said no. I made it clear in no uncertain terms that I do not want Cell C to deduct from my account any more from the end of my contract. I wanted to only be on prepaid.</p> <p>At the beginning of May Cell C took the monthly payment. I presumed it was because the contract only ended a week into May. But now this month Cell C took the monthly payment again. Why???? I have cancelled my contract Cell C! I made it clear: do not take money from my account anymore. I don't know who was supposed to cancel the debit order but they didn't and Cell C is still taking my money. It truly makes me wonder if Cell C instructs their people to keep taking the monthly payments even if people cancel the contract hoping no one will notice. Well, I have noticed Cell C, and I want my money back. Please ensure it is immediately refunded to me and send me an email ensuring me that you will not help yourself to my account again. Once this is done, I am converting my number back to Vodacom.</p> <p> </p> <p>Ian Humby</p>