I returned a laptop but my package was never changed

I am very dissatisfied with the services I have been receiving from Cell C. I have been a long standing client of your network and recently I purchased a laptop online from your store. I made contact on the 17 February 2021 when I noticed that they had delivered the incorrect laptop, The same day I was advised that I should return it and it will take 24 to 48 hours for the matter to be resolved, But to may surprise I have been having back and forth conversations regarding the collection. Finally the laptop was collect on the 1 March 2021

However my package still reflects that they didn’t receive it. Which is very frustrating as I don't have the laptop and I need to get one asap as my daughter needs to used it for school purposes, As we know they attend online classes due of COVID 19. Till to date the matter is still not yet resolved. Such service is rather shocking and it is having major impact on my daughter's education. I have exhausted all avenues with Cell C and need to get assistance with getting this matter resolved. On the 16 March 2021 I called again and they promised to call me and never did. I have sent emails and these are the case numbers that i receive from Cell C *** and ***. On the 27 February 2021 I was billed for a laptop I don’t have.

Every contact made I am advised that they do not see any record of my requests to update my profile. What more must I do for Cell C to assist and simply reverse the upgrade or simply update my profile

This is rather shocking and I have lost all hope in Cell C