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NN
Nokukhanya N

1 reviews | Active since Aug 2020

06 Aug 2021, 08:36

??? I regret trusting cell c to be my service provider

You continuously debit my account with the incorrect amount. This is causing damage to my credit profile. I have requested since 2020 for this matter to be resolved. I have spoken to countless people in your company, nobody seems to care! This is probably my 3rd hello Peter review and I'm still here. My next step is the ombudsman.

You are terrible people cell c, I curse the day I thought of buying a phone through you ?

0
Replies (4)
Cell C
Cell C's reply06 Aug 2021, 09:11
Official
Hi Nokukhanya Ndlovu
Thank you for contacting Cell C. 

Our team will be in touch to provide a breakdown of your billing. 

Regards
^MP
NN
Nokukhanya N's update06 Aug 2021, 09:30
Reviewer Update
A breakdown of what billing? I have access to my billing and it includes a Getmore product I cancelled in 2020! Check my previous calls to you! Emails as well as hello Peter reviews... Since 2020! Do not petronise me with that "our agents will call you with breakdown of your billing" line. I do not want a breakdown of my billing... I want that Getmore charged reversed and the correct amount charged. I canceled it before November 2020,do you even understand how disrespectful you are with that response?! I do not want a breakdown, I want cell c to do right by their clients!
Cell C
Cell C's reply06 Aug 2021, 10:45
Official
Hi Nokukhanya Ndlovu
Thank you for contacting Cell C. 

Yes, our team will assist with all aspects of your billing and the matter of the GETmore services. 

Regards
^MP
NN
Nokukhanya N's update06 Aug 2021, 12:40
Reviewer Update
?
Thank you for replying calmly and reminding me that getting upset about this hasn't helped since 2020.
See, I'm on a journey of emotional intelligence... Learning.

Have a lovely day MP.

Also, I appreciate your prompt response actually ?