1 reviews | Active since May 2025
I regret taking the contract
Good day Peter Please help me this is my second time complaining about cell c, I even told the consultant that am gona ask you to hep me. My last agreement was that I should pay before the 30th on the cell c account they wont be debing any amount because automatically it will reflect that I paid, so now I paid on the 24th August 2025, there for I did send a proof a payment and the response that its payment received, and now they telling me they went into my account debited they dint find any thing in the account so I must pay the panalties of R66 rand. I paid on time hows that my fault and am no longer working I don't have money in the account that's the reason I pay by my self please help me am so tired of celc always ****ming me. Peter please Help me I don't know what to do any more, I even say if I could get cash settle the account once and I will also ask for your assistance the day I settle the account because I dont trust them the are ****mers.
NTHABISENG AGNES MABUNDA *** cel num *** 088 Id num
Thank you for getting in touch.
We sincerely acknowledge your frustration and the ongoing challenges you've faced with this matter. We truly understand how upsetting it must be to have made payment on time, received confirmation, and still be told you're liable for penalties. Please rest assured that your concerns are being taken seriously. We have re-escalated this matter to our support team for urgent review and resolution. We have also highlighted that you made your payment on the 24th of August 2025 and included your proof of payment. We are requesting a full investigation into why the debit was attempted after your payment had already reflected, and why penalties were app**** despite compliance with the agreement.
You will be contacted as soon as feedback is received. In the meantime, please hold off on any additional payments until the matter is clarified.
Thank you for your patience, and we will continue to follow up to ensure this is resolved fairly.
Kind regards,
Cell C | MM
Best regards,
Thank you for getting in touch.
We sincerely acknowledge your frustration and the ongoing challenges you've faced with this matter. We truly understand how upsetting it must be to have made payment on time, received confirmation, and still be told you're liable for penalties. Please rest assured that your concerns are being taken seriously. We have re-escalated this matter to our support team for urgent review and resolution. We have also highlighted that you made your payment on the 24th of August 2025 and included your proof of payment. We are requesting a full investigation into why the debit was attempted after your payment had already reflected, and why penalties were app**** despite compliance with the agreement.
You will be contacted as soon as feedback is received. In the meantime, please hold off on any additional payments until the matter is clarified.
Thank you for your patience, and we will continue to follow up to ensure this is resolved fairly.
Kind regards,
Cell C | MM
Best regards,