vC
victoria C

1 reviews | Active since Sept 2017

04 Oct 2017, 11:58

I refuse to pay debit order penalties for Cell Cs incompetence

I am not even going to bother explaining this as I did it previously and had no assistance besides a automated response from Cell C which was then followed up a person from customer care who could still not assist me. When my contract is complete I am done with this company and I have been a client for 10 years. Vert disappointing.

0
Replies (3)
Cell C
Cell C's reply04 Oct 2017, 12:27
Official

Good afternoon Victoria

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to assist and a resolution will be provided. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply04 Oct 2017, 12:27
Official

Good afternoon Victoria

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We have requested one of our team members to assist and a resolution will be provided. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply09 Oct 2017, 11:59
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN