J
Jacques
1 reviews | Active since May 2023
23 Sept 2024, 13:00
I recently bought data through cell c app
I recently bought data through cell c app. I did not receive the data. More than five days i spoke to someone who i have explained what happened. They ask me to contact my bank to write them a letter to state I did not receive my data. I do not understand how this have anything to do with my bank. My bank do not have control over my sim, i did not buy data through my bank.
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Cell C's replyOfficial
23 Sept 2024, 13:06Dear Jacques,
Thank you for contcting Cell C.
We are sorry to hear about the issue with your recent data purchase. Please allow us to assist you in resolving this as quickly as possible.
Could you kindly send us the proof of purchase via email to *** to help us investigate. Please provide the number in question as well as a number we can reach you on to assist.
Please use HP: Jacques *** in the subject line.
Regards
Cell C | DA
Thank you for contcting Cell C.
We are sorry to hear about the issue with your recent data purchase. Please allow us to assist you in resolving this as quickly as possible.
Could you kindly send us the proof of purchase via email to *** to help us investigate. Please provide the number in question as well as a number we can reach you on to assist.
Please use HP: Jacques *** in the subject line.
Regards
Cell C | DA
Best regards,
Cell C's reply23 Sept 2024, 13:06
Official
Dear Jacques,
Thank you for contcting Cell C.
We are sorry to hear about the issue with your recent data purchase. Please allow us to assist you in resolving this as quickly as possible.
Could you kindly send us the proof of purchase via email to *** to help us investigate. Please provide the number in question as well as a number we can reach you on to assist.
Please use HP: Jacques *** in the subject line.
Regards
Cell C | DA
Thank you for contcting Cell C.
We are sorry to hear about the issue with your recent data purchase. Please allow us to assist you in resolving this as quickly as possible.
Could you kindly send us the proof of purchase via email to *** to help us investigate. Please provide the number in question as well as a number we can reach you on to assist.
Please use HP: Jacques *** in the subject line.
Regards
Cell C | DA
Best regards,