I really Cant Deal Anymore....

I finally get my phone and activate the sim I was given and g=find out that my current number has not been migrated to the new contract, i have been given a whole new number, I call the call centre and hold on forever, i cancel the call. I decide to rather email cell c directly a very friendly call centre agent calls me and transfers me to the porting department, i get through and am told i need to go back to the sales department, really from the beginning of getting this contract, i have had endless issue, im seriously thinking about sending the phone back and cancelling the contract because the service i have received is horrible and the only way i get anyhelp is if i write on hellopeter.