I-Rate

A debit of R956 was done on 31/12/2021. I had called Cell C multiple times in regards to this issue over the last 2 to 3 months of 2021, the advisor that initially signed up the contact captured the incorrect Account type, as Cheque account, instead of Savings, I don't have Cheque account, never had one.I requested a transcript over many calls and still no one has got in touch, my credit score is been affected due to your consultant negligence, however i still amde a payment on 31/12/2021

Please take note that if I don't get a response with a transcript request confirmation , I will be taking this up further, the debit did not go off due the consultants negligence, and lack of comprehending when signing up the contract. After speaking to the last consultant at the end of december 2021, I requested that the contract should be terminated, yet I am still getting calls that I need to make payment. PAYMENT FOR WHAT?? and WHO IS GOING TO CLEAR THIS **** OF MY NAME? This is becoming so frustrating, each time I call up there's no managers / Team Leaders on the floor. I've been Assisting/ Managing my daughter in her call center for over 12 Years, never was there a day that a Mananger / Team leader could not be excused from a meeting to assist a customer over the phone. I have come to a point where this is becoming so frustrating, I have every account / contract "UP TO DATE". Yet, this 1 is having a negative impact on my credit score. I couldn't even do my upgrade on my contract that ran for 6 years ***) with you CELLC, I had to terminate my upgrade.

Kindly respond Via email, as some of us actually have a proper job to do.

Regards Zarina Khan