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Corne N

1 reviews | Active since Nov 2018

06 Dec 2018, 14:02

I never thought that moving from contract to pre-paid will be such a hassle and a pain.

After my contract changed to pre-paid, my CLI did not show when making calls. I sent an e-mail for assistance. Eventually I got a call and was told to switch the cell phone off and on and then my cell number will show when I call another number.

Now others can see it is me phoning them, but now I CANNOT see who is calling me! I phoned the contact center today and was told that my number will show and I will be able to see who is calling me after switching it off and on with cer*****y.

Take a guess, I still CANNOT see who is calling me! A job well done.

Thank goodness this was my last contract (after having 4), the last contract I had for about 13 years.

0
Replies (4)
Cell C
Cell C's reply06 Dec 2018, 14:17
Official
Good afternoon Corne

Moving your contract to prepaid should not be a hassle, we will get someone to assist.

Regards
Cell C | PN
Cell C
Cell C's reply06 Dec 2018, 15:57
Official
Maropeng has been in contact with you to assist with this matter and advised that he will investigate the matter and revert back.

Regards
Cell C | PN
CN
Corne N's update13 Dec 2018, 14:54
Reviewer Update
A week later and still the same issue. So, is it really "not" a hassle to move from contract to pre-paid? Maropeng called me again on Tuesday and asked me if the matter was resolved yet, after we spoke on Thursday last week, which is still not resolved as the number he called me from still show as "unknown", same as for all other calls I am receiving till now. I asked him to call me back after 2 hours as I have to drive somewhere on Tuesday. Still waiting.
CN
Corne N's update18 Dec 2018, 08:21
Reviewer Update
Thank you, the issue was resolved.