I never had these problems with Cell C. Why do they not trust the proof of payment provided?

I contacted the Fibre section at 09h00 today concerning connection. I was advised that I am to process and send proof of payment. I did the eft and sent the proof of payment immediately. I have contacted them five times concerning the activation. I provided the ticket number which I received from them via email. I am told that ADMIN has to approve the activation within 24hrs. I do not understand why the admin section can receive the proof and ticket number from their consultants yet they are slow to activate. De-activation is processed however no sms or email was sent to me about the matter as I would immediately attend to the matter. I have advised the consultant that if the Fibre line is not activated by 13h00 on 17 November 2020, I shall place the matter on HelloPeter as the admin department may not be spoken to verbally.