VM
Vincent M

1 reviews | Active since Oct 2016

25 Oct 2017, 16:11

I never had a contract with Cell C in My Life

On the 24th of October'17 I decided to review my credit score and I've noticed that it has dropped due to some Cell C contract I didn't pay. To my surprise I never had any Cell C number in my life and I don't even remember thinking of having one with them. I call their customer service line where I was told that the account was now closed and handed over to their legal team. They gave me a number to call again their legal team now...I did call them as told and to my surprise this Tsolofelo fellow gave me another number ********** to call their legal team asking them to update my ITC status and send me proof. Now hold on guys...m the one who got ripped my credit status by your company by **********ly opening the contract without my concern. You mean I should do your company's job now to clear my name.

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Replies (3)
Cell C
Cell C's reply26 Oct 2017, 06:52
Official

Good morning Phumlani

You have come through to the correct platform for assistance and a resolution will be provided. Apologies for the poor service.

One of our team members will contact you during the course of the day and assist with this matter.

Regards

Cell C | PN

VM
Vincent M's update31 Oct 2017, 15:19
Reviewer Update
Til today the employee from Cell C ********** still haven't called me after he asked me to send him my sworn affidavit from the police station. This was to confirm that I never had any Cell C contract in my life. I've sent him these documents three times doing follow up, but he didn't bother to call me for the next step. This is really frustrating Cell C and worse part I'm not even your client.
Cell C
Cell C's reply01 Nov 2017, 08:40
Official

Good morning Phumlani

The employee who assisted you was not at work but he is back today and we have forwarded your feedback to him. He will surely get back to you today.

We apologize for the frustration and inconvenience.

Regards

Cell C | PN