SM
Sibusiso M

1 reviews | Active since Oct 2012

23 May 2017, 17:49

I never expected such service

<p>When they want your money they call you left, right and centre. I app**** online for a contract and had to pay R529.00 upfront, I was then told to submit my document which I did, soon after I received an SMS telling me that my contract was not approved. I then emailed Itumeleng Khokhone to ask when my R529.00 would be credited back to my credit card, he told me that he knows nothing about that, that's not his department and I should sort it out with the call centre.<br />Just because I don't meet you "standards" for a contract, it does not mean that you have to be rude, at the end of the day!</p>

0
Replies (3)
Cell C
Cell C's reply24 May 2017, 07:11
Official

Hi Sibusiso

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply24 May 2017, 11:37
Official

As per feedback, please forward the required document to Maropeng and he will assist further with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply30 May 2017, 08:39
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN