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martha L

1 reviews | Active since Feb 2016

10 Feb 2016, 17:15

I need your email to forward my mails my lealmarth

I live in Sabie Mapumalanga S.A. I was phoned by a sales consultant offering me a cell c contract ,cell phone and tablet . I asked about the signal here in Sabie no that's not a problem if I should pick up a problem they have a arrangements with vodacom to roam and I would not be charged extra . Well the beginning of a nightmare began, I had trouble no signal logged a complain investigation was taking place now the phone I received April 2015 the tablet October 2015 . I followed every instruction even went to cell c [Email Removed] Mall Nelspruit there is no CellC shop here I was told to do a simswop as the serial no that my simca has is faulty , cost me 143 rand plus petrol to do this . Same story . Then in October when my tablet deal came through all was asked and confirmed they now deduct this from my nedbank account and not as instructed standard bank where 061***8110 is deducted, the payment insufficient funds at nedbank they reversed it my bank charges 120. For their mistake I phoned and said not paying for your mistake .oh they will request the sale and conversation . Me by all means *** and 02****. I just don't get anywhere I follow up I worry s

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Replies (1)
Cell C
Cell C's reply11 Feb 2016, 15:10
Official
Hello martha.marie.lea,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN