I need to speak to someone who can make a decision

I purchased a Samsung Galaxy Tab3 lite from Cell C on a 2 year contract. I don't seem to be getting anywhere with my problem. When trying to Skype my family overseas, I could see them, but they could not see us (small grandchildren whom we don't see very often). On phoning Samsung technical to find out how to change the settings to make this work, I was told that it does not have a front camera and therefore will never work. I would like to change the tablet for one with a front camera, but I am not getting anywhere with this request. Do you think I should rather cancel the contract based on the above? When taking out the contract the sales person did not point out that this model did not have a front camera and it would never have occured to me to ask not being that technically savvy with tablets as I had never had one before.