I NEED TO CANCEL MY CONTRACT!!!!

I took a contract out with Cellc in February , a home router once the pro rata data was finish for that month , the router never worked. I called in and no one could help me i was told to upgrade the soft ware i took the router into the store however no one could assist

I then tried to use another sim in the router and it still did not work as told by the agent . I took it back to the store and found out that i was misinformed by the agent who assisted me initially to take the contract as there was no coverage for this plan in my area

I then called to cancel the contract and was told they will contact me to collect the device . till the middle of April no one called to collect the device i then returned the device at the store and called to advise .

was told this will be cancelled now its the end of April and i was debited again

i have been paying for something that did not work and now no longer have

I want this to be sorted and i want to be refunded

SD812795