LM
Lu M
1 reviews | Active since Apr 2023
06 Aug 2025, 08:18
I need my sim activated
Dear Cell C
I write to you, with so much frustration...I have been a long time client of your company for the past 9 years..and cannot express enough on how disappointed I am in you and your staff.
On the 4th of June 2025,I called your contact center and spoke to a consultant by the name of Nokuthula Ndlovu..who asked me to send my proof of payment, to date she did not get back to me.
I have been unable to use my sim for the past 5 months,but paying my contract,as and when due.
I need this sorted out ,soon.
A very frustrated and disappointed, client. Show quoted text
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Aug 2025, 08:30Dear Lu Maseko,
Thank you for reaching out and for being a valued Cell C customer over the past 9 years.
We sincerely regret the frustration and inconvenience you have experienced; this is certainly not the level of service we aim to provide. We are sorry to hear that your issue remains unresolved despite your follow up attempts. Additionally, we acknowledge how unacceptable it is that you have been unable to use your SIM for the past 5 months despite meeting your payment obligations.
Please rest assured that we take your concerns very seriously. Could you please provide us with an alternative contact number so that we can get in touch with you directly to assist further and can we also request that you forward us your proof of payment through to ***
We appreciate your patience while we work to resolve this matter as quickly as possible.
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Thank you for reaching out and for being a valued Cell C customer over the past 9 years.
We sincerely regret the frustration and inconvenience you have experienced; this is certainly not the level of service we aim to provide. We are sorry to hear that your issue remains unresolved despite your follow up attempts. Additionally, we acknowledge how unacceptable it is that you have been unable to use your SIM for the past 5 months despite meeting your payment obligations.
Please rest assured that we take your concerns very seriously. Could you please provide us with an alternative contact number so that we can get in touch with you directly to assist further and can we also request that you forward us your proof of payment through to ***
We appreciate your patience while we work to resolve this matter as quickly as possible.
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,
Cell C's reply06 Aug 2025, 08:30
Official
Dear Lu Maseko,
Thank you for reaching out and for being a valued Cell C customer over the past 9 years.
We sincerely regret the frustration and inconvenience you have experienced; this is certainly not the level of service we aim to provide. We are sorry to hear that your issue remains unresolved despite your follow up attempts. Additionally, we acknowledge how unacceptable it is that you have been unable to use your SIM for the past 5 months despite meeting your payment obligations.
Please rest assured that we take your concerns very seriously. Could you please provide us with an alternative contact number so that we can get in touch with you directly to assist further and can we also request that you forward us your proof of payment through to ***
We appreciate your patience while we work to resolve this matter as quickly as possible.
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Thank you for reaching out and for being a valued Cell C customer over the past 9 years.
We sincerely regret the frustration and inconvenience you have experienced; this is certainly not the level of service we aim to provide. We are sorry to hear that your issue remains unresolved despite your follow up attempts. Additionally, we acknowledge how unacceptable it is that you have been unable to use your SIM for the past 5 months despite meeting your payment obligations.
Please rest assured that we take your concerns very seriously. Could you please provide us with an alternative contact number so that we can get in touch with you directly to assist further and can we also request that you forward us your proof of payment through to ***
We appreciate your patience while we work to resolve this matter as quickly as possible.
Cell C | MM🎉 Win Big with Cell C is back — and it’s AMPLIFIED! 🎉
Stand a chance to win your share of R10 million in prizes when you sign up, upgrade, top up or stay connected.
Plus, win instant prizes on our gaming site and via radio!
👉 cellc.co.za/cellc/win-big-w…
#WinBig2025 #CellC #AmplifiedRewards
Best regards,
LM
Lu M's updateReviewer Update
10 Aug 2025, 11:21Yet again...I speak to a consultant from Cell C,who was unable to assist, even after sharing my personal information...I have no idea what Nonhlanhla Ntombela wanted with my details, because the only thing she asked for are my bank statements and never gave an answer to what will happen, since my payments were made manually and apparently I have bee using an incorrect ref number...Cell C,I need this sorted,As in yesterday..my life is at a stand still,I cannot continue like this, we need to come to some sort of solution..I don't want problems,the next time I hear from you, is how to sort this mess out...with that being said...I will be consulting the OMBUDSMAN regarding this matter.
LM
Lu M's update10 Aug 2025, 11:21
Reviewer Update
Yet again...I speak to a consultant from Cell C,who was unable to assist, even after sharing my personal information...I have no idea what Nonhlanhla Ntombela wanted with my details, because the only thing she asked for are my bank statements and never gave an answer to what will happen, since my payments were made manually and apparently I have bee using an incorrect ref number...Cell C,I need this sorted,As in yesterday..my life is at a stand still,I cannot continue like this, we need to come to some sort of solution..I don't want problems,the next time I hear from you, is how to sort this mess out...with that being said...I will be consulting the OMBUDSMAN regarding this matter.
Cell C's replyOfficial
10 Aug 2025, 12:14Dear Lu Maseko,
Thank you for getting back to us.
We apologize for the unpleasant experience related to the call you received. Kindly send us a private reply with the number we can reach you on for our support team to look into the matter thoroughly and assist.
Regards,
Cell C | TN
Thank you for getting back to us.
We apologize for the unpleasant experience related to the call you received. Kindly send us a private reply with the number we can reach you on for our support team to look into the matter thoroughly and assist.
Regards,
Cell C | TN
Best regards,
Cell C's reply10 Aug 2025, 12:14
Official
Dear Lu Maseko,
Thank you for getting back to us.
We apologize for the unpleasant experience related to the call you received. Kindly send us a private reply with the number we can reach you on for our support team to look into the matter thoroughly and assist.
Regards,
Cell C | TN
Thank you for getting back to us.
We apologize for the unpleasant experience related to the call you received. Kindly send us a private reply with the number we can reach you on for our support team to look into the matter thoroughly and assist.
Regards,
Cell C | TN
Best regards,
LM
Lu M's updateReviewer Update
10 Aug 2025, 12:16I cannot receive calls,but my alternative number is ***
LM
Lu M's update10 Aug 2025, 12:16
Reviewer Update
I cannot receive calls,but my alternative number is ***
Cell C's replyOfficial
10 Aug 2025, 12:54Thank you for confirming the number.
The matter has been escalated to our support team who will reach out to you soon to assist. We appreciate the opportunity to assist.
Regards,
Cell C | TN
The matter has been escalated to our support team who will reach out to you soon to assist. We appreciate the opportunity to assist.
Regards,
Cell C | TN
Best regards,
Cell C's reply10 Aug 2025, 12:54
Official
Thank you for confirming the number.
The matter has been escalated to our support team who will reach out to you soon to assist. We appreciate the opportunity to assist.
Regards,
Cell C | TN
The matter has been escalated to our support team who will reach out to you soon to assist. We appreciate the opportunity to assist.
Regards,
Cell C | TN
Best regards,