I need my phone

After writing my review about cell C two weeks ago things started to look optimistic and I was starting to think that maybe the company really cares about us customers, the customer service team called me and told me they would call me back with feedback but Dololo. My case is simple and straightforward forward AND I NEED MY PHONE BACK ITS BEEN OVER A MONTH AND AN SUFFERING WITH NO PHONE BUT I STILL PAY PREMIUMS FOR BOTH THE INSURANCE AND CELL PHONE COMPANY. it's not my mistake that they forgot to write the IME number for the replacement phone ..why should I have to be delayed for that ???????? Why should the customer be unhappy. ..????? Am already on holiday and can't take videos or pics of family. ..but my bank statements states I can cause I pay over 1800 a month to cell C...this includes data insurance and phone ...I went to cell c and the manager says he submitted all the documents required for me to get my phone backqfdlUAR2 from the insurance but it's been too long ...insurance shouldn't take that long to deliberate. ..it's not like am asking for a favour from them. ..I pay for them to do this ...