WV
Wayne V
1 reviews | Active since Aug 2021
10 Aug 2025, 16:40
I need help with my number being deactived from the network
Good Afternoon here I am again writing on the hello Peter platform. It is now 10th of Aug 2025 5 days ago I wrote a review and is still waiting for an answer from Cell C. They write to say cell c has responded and only I can see the response but it is total bull **** as I can't see what they respond. I am not the only customer that has the same problem. Also it is true what a other person wrote that Cell C will only get back to you once you put something on here. I have 9 contracts with cell c and yet again I get no joy being a loyal customer
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Replies (4)0
Replies (4)
Cell C's replyOfficial
10 Aug 2025, 16:56Dear Wayne Viviers,
Thank you for reaching out to us.
We are sorry to hear of your continued frustration and appreciate the opportunity to respond here. We have previously rep**** to your initial review and provided guidance on how we can assist you, as we require a security verification before discussing account-specific matters.
As mentioned, if you do not have an alternative contact number, the best way to have this resolved would be to visit your nearest Cell C store with your ID so our team can verify your details and provide you with the support you require. We truly value your loyalty as a long-standing customer and would like to see this matter resolved without further delay.
Please let us know once you’ve been able to visit a store so we can follow up accordingly. Alternatively, please provide us with an alternative contact number we can reach you on for assistance.
Regards,
Cell C | TN
Thank you for reaching out to us.
We are sorry to hear of your continued frustration and appreciate the opportunity to respond here. We have previously rep**** to your initial review and provided guidance on how we can assist you, as we require a security verification before discussing account-specific matters.
As mentioned, if you do not have an alternative contact number, the best way to have this resolved would be to visit your nearest Cell C store with your ID so our team can verify your details and provide you with the support you require. We truly value your loyalty as a long-standing customer and would like to see this matter resolved without further delay.
Please let us know once you’ve been able to visit a store so we can follow up accordingly. Alternatively, please provide us with an alternative contact number we can reach you on for assistance.
Regards,
Cell C | TN
Cell C's reply10 Aug 2025, 16:56
Official
Dear Wayne Viviers,
Thank you for reaching out to us.
We are sorry to hear of your continued frustration and appreciate the opportunity to respond here. We have previously rep**** to your initial review and provided guidance on how we can assist you, as we require a security verification before discussing account-specific matters.
As mentioned, if you do not have an alternative contact number, the best way to have this resolved would be to visit your nearest Cell C store with your ID so our team can verify your details and provide you with the support you require. We truly value your loyalty as a long-standing customer and would like to see this matter resolved without further delay.
Please let us know once you’ve been able to visit a store so we can follow up accordingly. Alternatively, please provide us with an alternative contact number we can reach you on for assistance.
Regards,
Cell C | TN
Thank you for reaching out to us.
We are sorry to hear of your continued frustration and appreciate the opportunity to respond here. We have previously rep**** to your initial review and provided guidance on how we can assist you, as we require a security verification before discussing account-specific matters.
As mentioned, if you do not have an alternative contact number, the best way to have this resolved would be to visit your nearest Cell C store with your ID so our team can verify your details and provide you with the support you require. We truly value your loyalty as a long-standing customer and would like to see this matter resolved without further delay.
Please let us know once you’ve been able to visit a store so we can follow up accordingly. Alternatively, please provide us with an alternative contact number we can reach you on for assistance.
Regards,
Cell C | TN
WV
Wayne V's updateReviewer Update
10 Aug 2025, 16:58You can please phone me on *** thank you
WV
Wayne V's update10 Aug 2025, 16:58
Reviewer Update
You can please phone me on *** thank you
Cell C's replyOfficial
10 Aug 2025, 17:02Thank you for getting back to us.
We have escalated the matter to our support team who will contact you soon to assist.
Regards,
Cell C | TN
We have escalated the matter to our support team who will contact you soon to assist.
Regards,
Cell C | TN
Cell C's reply10 Aug 2025, 17:02
Official
Thank you for getting back to us.
We have escalated the matter to our support team who will contact you soon to assist.
Regards,
Cell C | TN
We have escalated the matter to our support team who will contact you soon to assist.
Regards,
Cell C | TN
WV
Wayne V's updateReviewer Update
10 Aug 2025, 17:03Thank you
WV
Wayne V's update10 Aug 2025, 17:03
Reviewer Update
Thank you