1 reviews | Active since Jun 2011
I need device today or cancel
I have realize that Cell-c is completely losing its customer care culture and I have been deceived by 3 consultants, as if I will be getting the device for free, the worst part is that it is close to two weeks, signed the contract but I haven't received the device to-date. <br> <br> On 15 June 2015, a contract was signed and I confirmed my location to Phindiwe Xaha, which is 41 Stanley Avenue Atrium Building Auckland Park. But today, I was advised that my situated address noted on your system is Sunny side Pretoria, and also the courier company confirmed, the Pretoria address. Thereafter I phoned in again, Ndivhuoo, advised that the system notes confirms that my location is in Sandton.<br> <br> Kindly be advised that If I don't receive the device today, please cancel the whole contract. I cannot not run around like a headless chicken, as if I am going to get it for free. Cell-C must not forget that, customers can opt for a better cellular network.<br>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
