I NEED ANSWERS

I recently took a home router through cell c( January 2019) once the data was finished , I called in and was advised that the data in January was pro rata data , and new data will be given on the 1st Feb , In Feb i tried to use the home Route and it did not work .

I called into the cell c call centre and was transfer ed to the technical department .i explained to them what the issue was and was told i need to upgrade the device ( barring mind it was not even a month old ) , I then took it to a cell c store and the guy there advised that he does not see how the route needs be upgraded as there is nothing which needs upgrading ,

I called cell c again and was told that i need to try and reset the device , i did that and the device still does not work this was communicated to Cell c again .

I then called back on the 28th of Feb to cancel this account ( baring in mind again that my bank account was debited for that month) I was told by the consultant that I would need to pay for the remaining 23 months

I DO NOT SEE THE POINT OF HAVING SOMETHING THAT DOES NOT WORK , I ESCALATED THIS THROUGH TO SO MANY PEOPLE AND HAD NO JOY AND NOW THAT I WANT TO CANCEL THIS CONTRACT I NEED TO PAY FOR 23 MONTHS

SOMEONE NEEDS TO SORT THIS OUT URGENTLY !!!