I need an answer on my Cell C Upgrade

<p>I did an upgrade on my Cell C Contract about a week later. The device I did the upgrade on was for an Iphone 6s plus, but the 6s got delivered to me. The phone was then collected from my possesion. And then only now a gentlemen by the name of Tebogo tells me they will go through all my recordings. What I do not understand why wasnt that done from when I first logged the complaint which was Friday 24.03.2017??</p> <p> </p> <p>I asked polietly for my voice recordings and only today Banele tells me they will send them to my nearest branch.</p> <p> </p> <p>Is this a way of Cell C delaying the upgrade process all together?? I dont understand. Why was I tiold by Rose I qualify for an Iphone 6s plus on pinnacle 150 top up contract is she knows I dont? and on the system she processes Iphone 6s. What sort of **** is this?</p> <p> </p> <p>I need answers!!!</p>