I must admit, dealing with *********** staff within your call center is consistent.

I called in approximately 20-30 days ago to cancel my existing contract only to be advised I may place in an immediate cancellation as the 24 month contract period has now lapsed.

I contacted the call center today to place in my so called "immediate" cancellation only to be advised there is no such thing. Today I have placed in a 30 day notice to avoid any future costs.

Please search my profile to confirm what was mentioned on my call history as i wish to be reimbursed and have the immediate cancellation. I already have a new contract which i have committed too and do not intend to pay double on a phone bill.

I await your urgent response regarding this issue as your agent misguided myself.