1 reviews | Active since Oct 2016
I'm never buying from Cell C
<p>My story started when I bought 2 cell phones from Cell C on contract at R200 each per month. As time went by I noticed they are deducting more than what they were suppose to be deducting and I went to my nearest branch ant they told me that the person using the other phone is using more data and they charge for the extra data she's using and I was fine. I then decided to ask them to please close her line so that if her monthly data has been used up she can buy her own. Even after that they continued charging me more I then went to see them again and they told me that the closed line that I recently took for the other fwn is more expensive than the open line that I took before and since I was never told and I never signed for any change of instalment I assumed that my instalment won't change they wil just close the line. I told them I'm not prepared to pay for something I never signed for they told me that the guy who helped me change is no longer working for them and they are not allowed to call him so unfortunately I have to continue paying there is nothing that they can do to help me.</p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Thank you very much hellopeter. The matter was resolved within a day of reporting it to you☺☺☺
Thank you very much hellopeter. The matter was resolved within a day of reporting it to you☺☺☺
