I'm done waiting

I'm totally done with waiting,its been since January that cases were escalated and I haven't received any feedback on my network,epic bundles,data bundles and airtime going missing, should I be saying after I was told by an agent that I should not load airtime its been 3 weeks now that I haven't recharged , I've been patient for 3 months now and I feel its been too long, i got more humiliation from the call centre than assistance!!! And made it clear to myself that this is going nowhere!!! I would like a refund on my airtime for the 3 months and I would have to change this network!!