1 reviews | Active since Aug 2015
I'm being debited for a contract that expired!!!
My contract expired and is running from month to month. I'm on straight up 100 top up. As from what I have read I'm only supposed to be paying R100. However I was debited way more and upon asking them to rectify this I was told I'm paying for possession of the phone incl the top up?! I would Iove to see where this is stipulated in the terms and conditions that I was referred to. I would not recommend anyone to get a contract with Cell C. If this is how they operate. I can understand if something makes sense however this is plain *******. The money debited is equivalent to a phone I did not even upgrade on. If they can highlight where it states in the terms and conditions that you will pay \for possession of a paid up phone"as well as the straight up 100 I would gladly understand. """
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
