1 reviews | Active since Jan 2014
I lost R149 because of her Negligence
Yesterday on 27th May 2015 I went to Cell C Boulders Mall shop8(***)B to buy Data bundles for my Cell C Sim Card, the lady who was helping me her name called Mpumi Namo firstly gave me an attitude of not interested to help me while I needed help for Cell C data Bundles as it was my first time buying data bundles for Cell C modem. She was busy on her phone while I was asking for help then I asked R149 data bundles and she asked for my Cell number I gave it to her. She punch it on her PC and she didn't confirm it and there is no screen on the counter where you can see if its a right number. I went home and when I wanted to use my modem on the PC it said there are no data bundles. When I check the Cell number on the slip, the last digit is wrong she put 8 instead of 7. I went back to her today(2015-05-28) to show her the number she punched on the slip, she said she confirmed the number with me, I am the one who gave her the wrong number. She left me and help the customer and she said I can put a complain if I want and write her name on it she doesn't care she is not working for me. So I need help from Cell C to refund me, this is a typing error not my mistake I know my number.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
