HK
Hilda K
1 reviews | Active since Aug 2021
05 Sept 2026, 10:54
I lost my trust in Cell C🤮🤮🤮🤮
I will never ever recommend Cell. I had a call to upgrade my cell phone sim I told them to cancel my contract 3 times the consultant told me i can loose my number I still said cancel. Then I said down grade to the lowest package I was busy working and did not listen to what he said I asked for for a downgrade and they keep going on so I thought I agreed to a downgrade not upgrade as I don't use the phone to much and I do have WiFi I want this contract cancelled and will be ending all other days as they end the consultant is rude *********** and don't attend to problems and don't take I want to cancel my contract I will in future advice people not to use this compy😡😡😡🧐🤮🤮🤮🤮🤮🤮 Cancel this contract
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
05 Sept 2026, 11:06Dear Hilda Kruger,
We sincerely apologise for the frustration and inconvenience caused. We understand that you requested a cancellation and are unhappy with how the interaction was handled.
Please be assured that your matter has been escalated for further investigation and assistance regarding the cancellation request. The relevant team will review the matter and assist you accordingly.
Regards,
Cell C | CM
We sincerely apologise for the frustration and inconvenience caused. We understand that you requested a cancellation and are unhappy with how the interaction was handled.
Please be assured that your matter has been escalated for further investigation and assistance regarding the cancellation request. The relevant team will review the matter and assist you accordingly.
Regards,
Cell C | CM
Cell C's reply05 Sept 2026, 11:06
Official
Dear Hilda Kruger,
We sincerely apologise for the frustration and inconvenience caused. We understand that you requested a cancellation and are unhappy with how the interaction was handled.
Please be assured that your matter has been escalated for further investigation and assistance regarding the cancellation request. The relevant team will review the matter and assist you accordingly.
Regards,
Cell C | CM
We sincerely apologise for the frustration and inconvenience caused. We understand that you requested a cancellation and are unhappy with how the interaction was handled.
Please be assured that your matter has been escalated for further investigation and assistance regarding the cancellation request. The relevant team will review the matter and assist you accordingly.
Regards,
Cell C | CM
HK
Hilda K's updateReviewer Update
07 Sept 2026, 17:51Still no response i can't stand company that doesn't follow up I have already started having issues when a previous consultant committed ***** on my account that where this started. Then consultant phoning you not taking you want to cancel your contract but just upgraded after I wanted to cancel. Then going into the branch and the consultant you busy with you start ignoring you and assisting another customer what has Cell C into the Cell phone provider from hell 😡😡😡I want this upgrade contract to be cancelled or I will go to the Ombudsman 😡
HK
Hilda K's update07 Sept 2026, 17:51
Reviewer Update
Still no response i can't stand company that doesn't follow up I have already started having issues when a previous consultant committed ***** on my account that where this started. Then consultant phoning you not taking you want to cancel your contract but just upgraded after I wanted to cancel. Then going into the branch and the consultant you busy with you start ignoring you and assisting another customer what has Cell C into the Cell phone provider from hell 😡😡😡I want this upgrade contract to be cancelled or I will go to the Ombudsman 😡
HK
Hilda K's updateReviewer Update
07 Sept 2026, 17:51*********** 😡
HK
Hilda K's update07 Sept 2026, 17:51
Reviewer Update
*********** 😡
Cell C's replyOfficial
07 Sept 2026, 18:00Dear Hilda K,
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the upgrade and your request to have the contract cancelled.
Kindly note that we have escalated your request to our support team for review and further assistance. They will assist with your cancellation request and provide feedback on the way forward.
Regards,
Cell C | TD
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the upgrade and your request to have the contract cancelled.
Kindly note that we have escalated your request to our support team for review and further assistance. They will assist with your cancellation request and provide feedback on the way forward.
Regards,
Cell C | TD
Cell C's reply07 Sept 2026, 18:00
Official
Dear Hilda K,
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the upgrade and your request to have the contract cancelled.
Kindly note that we have escalated your request to our support team for review and further assistance. They will assist with your cancellation request and provide feedback on the way forward.
Regards,
Cell C | TD
We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concerns regarding the upgrade and your request to have the contract cancelled.
Kindly note that we have escalated your request to our support team for review and further assistance. They will assist with your cancellation request and provide feedback on the way forward.
Regards,
Cell C | TD