i lost my phone on 13 June it i lost with other sim card not cell c

<p>when i phone to report they said i must call the customer care of the network that was inside the phone.I did everything that was neede as it was under c insurance to claim.I went to Greenstone branch so that they will fax it which they did,I waited for 2 weeks for a respond but nothing,I phoned the custormer which they said they did not receive my claim forms,I fax them throu internt cafe still they said they did not receive it,I had to ask the Greenstone Branch to send it again.They confirm that they got them I must wait for 2 weeks ,now it more than 2 weeks they dont say anything.Im tired of waiting because they not going to give me the phone for free i pay for as they take my money every month</p>