I lost contract sim card before activating it.

I took out cell c contract over the phone I asked the gentleman to port my mtn number to cell c then I receive the phone in Feb with the sim card I though maybe my mtn sim it will stop working after few hours it worked up until today,I lost the sim. Yesterday I went to cell c Cape Town branch golden acre I spoke to Chanta about this she call the customer service I believe then she was informed that she must do a sim swap but I must pay R114 up front for it. I told her that I do have R114 and I believe this is not my fault because I was expected the sim card that I got from the courier guy to work smooth without me going anywhere as I took the contract over the phone and I instructed the guy clear what I want. Writing this here I am expecting Cell c to provide me with a new sim card without paying a cent if not I'm more than willing to terminate the contract with cell c anytime. <br> <br> Thanks