I JUST WANT SOMEONE TO DEAL WITH THE PROBLEM NOT

i UPGRADED TO A NEW CELL PHONE AND WAS PUT ON A CONTRACT I DID NOT SIGN UP FOR- A TOP UP. I WAS TOLD MY WHATSAPP RECURRING WOULD CARRY ON- IT DIDNT. I PHONED CUSTOMER CARE AND WAS PUT THROUGH TO RETENTIONS AND THEY DIDNT HELP AND TOLD ME I HAD TO CHANGE MY CONTRACT IF IWANTED TO ADD THE WHATSAPP AND A SMS BUNDLE. THEY THEN TRIED TO PASS ME BACK TO SOMEONE ELSE, IPUT THE PHONE DOWN. I DONT HAVE THE TIME TO DEAL WITH PEOPLE WHO ARE TOO LAZY TO HELP AND JUST PASS THE PROBLEMS ON.