C
Cindy
1 reviews | Active since Apr 2025
18 Apr 2025, 19:36
I have recently swit...
I have recently switched from contract to prepaid with cellc and for almost a month now I have not been able to recharge ..send data or airtime from another cellphone then it says invalid or purchase over my banking app. Cellc has put me on a connecta tariff that doesn't allow me to do purchases at my local tuckshop or banking app.i cannot change my tariff as it does not allow me too. I am now suppose to purchase airtime or data in store which is pathetic. Please help
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Cell C's replyOfficial
19 Apr 2025, 08:07Dear Cindy,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience you've experienced since switching from contract to prepaid.
The tariff plan you are currently on allows Home Connecta Flexi bundles only. However, you should still be able to recharge and receive normal airtime.
To assist you further, could you please let us know which tariff plan you would like to migrate to via private reply? Once we have this information, we will assist you with the change.
Once we have changed your tariff plan, you can try topping up and let us know if you encounter any issues. If needed, we will investigate the matter further to ensure it is resolved.
For more details on our prepaid plans and pricing, you can visit this link: https://www.cellc.co.za/cellc/prepaid-contracts.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention, and we’re sorry for the inconvenience you've experienced since switching from contract to prepaid.
The tariff plan you are currently on allows Home Connecta Flexi bundles only. However, you should still be able to recharge and receive normal airtime.
To assist you further, could you please let us know which tariff plan you would like to migrate to via private reply? Once we have this information, we will assist you with the change.
Once we have changed your tariff plan, you can try topping up and let us know if you encounter any issues. If needed, we will investigate the matter further to ensure it is resolved.
For more details on our prepaid plans and pricing, you can visit this link: https://www.cellc.co.za/cellc/prepaid-contracts.
Kind regards,
Cell C | NZ
Cell C's reply19 Apr 2025, 08:07
Official
Dear Cindy,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience you've experienced since switching from contract to prepaid.
The tariff plan you are currently on allows Home Connecta Flexi bundles only. However, you should still be able to recharge and receive normal airtime.
To assist you further, could you please let us know which tariff plan you would like to migrate to via private reply? Once we have this information, we will assist you with the change.
Once we have changed your tariff plan, you can try topping up and let us know if you encounter any issues. If needed, we will investigate the matter further to ensure it is resolved.
For more details on our prepaid plans and pricing, you can visit this link: https://www.cellc.co.za/cellc/prepaid-contracts.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention, and we’re sorry for the inconvenience you've experienced since switching from contract to prepaid.
The tariff plan you are currently on allows Home Connecta Flexi bundles only. However, you should still be able to recharge and receive normal airtime.
To assist you further, could you please let us know which tariff plan you would like to migrate to via private reply? Once we have this information, we will assist you with the change.
Once we have changed your tariff plan, you can try topping up and let us know if you encounter any issues. If needed, we will investigate the matter further to ensure it is resolved.
For more details on our prepaid plans and pricing, you can visit this link: https://www.cellc.co.za/cellc/prepaid-contracts.
Kind regards,
Cell C | NZ