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Xolani G
1 reviews | Active since May 2017
05 Mar 2024, 13:17
I have received a call from 135 number asking me if i wanted to do a swim swap and i sad no. after a week from receiving the call i noticed that my number is no longer active, then i made a call to enquire about it to cell c customer services and i was to
My cell C simcard has been blocked for no reason and when i phone the customer service number they refer me to go to cell c outlet.
Helpful (0)
Replies (13)0
Replies (13)XG
Xolani G's updateReviewer Update
05 Mar 2024, 13:34I have been to cell c store already and the said they cannot be able to assist me and i had the required information with me. that was just like a waste of time. why my simcard was blocked in the first place if it's going to be a mission to get it unblocked.,
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Xolani G's update05 Mar 2024, 13:34
Reviewer Update
I have been to cell c store already and the said they cannot be able to assist me and i had the required information with me. that was just like a waste of time. why my simcard was blocked in the first place if it's going to be a mission to get it unblocked.,
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Xolani G's updateReviewer Update
05 Mar 2024, 13:40The feedback you are giving me it's the same feedback i got from your customer service Centre when i made a call to enquire. Visited the store with my proof of resident and ID book and only to be told you have to call customer center number now i am more confused.
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Xolani G's update05 Mar 2024, 13:40
Reviewer Update
The feedback you are giving me it's the same feedback i got from your customer service Centre when i made a call to enquire. Visited the store with my proof of resident and ID book and only to be told you have to call customer center number now i am more confused.
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Xolani G's updateReviewer Update
05 Mar 2024, 15:09I have been there and i was told to contact customer care and you want me to go back and do the samething?
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Xolani G's update05 Mar 2024, 15:09
Reviewer Update
I have been there and i was told to contact customer care and you want me to go back and do the samething?
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Xolani G's updateReviewer Update
05 Mar 2024, 16:03swim swap for what? my phone and i my sim are with me you just decided to block my sim. and you expect me to answer! your security questions.
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Xolani G's update05 Mar 2024, 16:03
Reviewer Update
swim swap for what? my phone and i my sim are with me you just decided to block my sim. and you expect me to answer! your security questions.
Cell C's replyOfficial
05 Mar 2024, 16:36We understand your frustration and apologize for any inconvenience caused by our security protocols. The safety and security of your account and personal information are of utmost importance to us, which is why we have strict measures in place to prevent ********** activities, including unauthorized SIM swaps.
We want to assure you that our security procedures are designed to protect you and your account from potential ********** who may attempt to gain unauthorized access. While we recognize that these measures can sometimes be inconvenient, they are crucial for maintaining the integrity of our services and safeguarding your data.
We appreciate your patience and cooperation in adhering to our security protocols.
Regards,
Cell C | TM
Cell C's reply05 Mar 2024, 16:36
Official
We understand your frustration and apologize for any inconvenience caused by our security protocols. The safety and security of your account and personal information are of utmost importance to us, which is why we have strict measures in place to prevent ********** activities, including unauthorized SIM swaps.
We want to assure you that our security procedures are designed to protect you and your account from potential ********** who may attempt to gain unauthorized access. While we recognize that these measures can sometimes be inconvenient, they are crucial for maintaining the integrity of our services and safeguarding your data.
We appreciate your patience and cooperation in adhering to our security protocols.
Regards,
Cell C | TM
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Xolani G's updateReviewer Update
13 Mar 2024, 12:16What security protocols, cell has become useless lately thinking of being a loyal customer for a decade and to experience such bad and negative treatment across the board of cell c group
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Xolani G's update13 Mar 2024, 12:16
Reviewer Update
What security protocols, cell has become useless lately thinking of being a loyal customer for a decade and to experience such bad and negative treatment across the board of cell c group
Cell C's replyOfficial
13 Mar 2024, 13:00Dear Xolani Gumbi
Thank you for reaching out to us .
Kindly be advised to prevent possible ***** , you can only be able to do a sim swap or resume your line at the store . You will need to bring your ID and proof of residence with you to be assisted . We understand the inconvenience this might be , it is to protect you as our customer .
Regards
Cell C | NH
Thank you for reaching out to us .
Kindly be advised to prevent possible ***** , you can only be able to do a sim swap or resume your line at the store . You will need to bring your ID and proof of residence with you to be assisted . We understand the inconvenience this might be , it is to protect you as our customer .
Regards
Cell C | NH
Cell C's reply13 Mar 2024, 13:00
Official
Dear Xolani Gumbi
Thank you for reaching out to us .
Kindly be advised to prevent possible ***** , you can only be able to do a sim swap or resume your line at the store . You will need to bring your ID and proof of residence with you to be assisted . We understand the inconvenience this might be , it is to protect you as our customer .
Regards
Cell C | NH
Thank you for reaching out to us .
Kindly be advised to prevent possible ***** , you can only be able to do a sim swap or resume your line at the store . You will need to bring your ID and proof of residence with you to be assisted . We understand the inconvenience this might be , it is to protect you as our customer .
Regards
Cell C | NH
XG
Xolani G's updateReviewer Update
13 Mar 2024, 13:24What about the fact that i have been to the store already and it is the reason why i had to take this rout as i had no option. i don't think you understand me. 1. i made a call to your service Centre and i was told to go to cell c store, i did that. 2 at the store when i arrived there i was told to provide my id and POP and complete the form which i also did. but i was referred back to customer care contact Centre. 3 i decided to report this problem to hellopeter to get this resolved but still i have been referred back to the store. i have two cell c numbers 1 is pre-paid and the other one is a contract both numbers are not working and i dont know if this is the way of your punishment.
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Xolani G's update13 Mar 2024, 13:24
Reviewer Update
What about the fact that i have been to the store already and it is the reason why i had to take this rout as i had no option. i don't think you understand me. 1. i made a call to your service Centre and i was told to go to cell c store, i did that. 2 at the store when i arrived there i was told to provide my id and POP and complete the form which i also did. but i was referred back to customer care contact Centre. 3 i decided to report this problem to hellopeter to get this resolved but still i have been referred back to the store. i have two cell c numbers 1 is pre-paid and the other one is a contract both numbers are not working and i dont know if this is the way of your punishment.
Cell C's replyOfficial
13 Mar 2024, 14:00Dear Xolani,
Thank you for your response. We are sorry for any inconvenience caused due to the back-and-forth. Please let us know the Cell C store that you visited so that we can address the issue with them. We will also coordinate your next visit to the store to ensure they are prepared for your arrival. Please let us know the date and time of your next visit.
We apologize once again for the inconvenience caused. Please note that this process has been flagged due to the SIM swap request that you were not aware of. This means that there is still a risk to your number.
Kind regards,
Cell C | NZ
Thank you for your response. We are sorry for any inconvenience caused due to the back-and-forth. Please let us know the Cell C store that you visited so that we can address the issue with them. We will also coordinate your next visit to the store to ensure they are prepared for your arrival. Please let us know the date and time of your next visit.
We apologize once again for the inconvenience caused. Please note that this process has been flagged due to the SIM swap request that you were not aware of. This means that there is still a risk to your number.
Kind regards,
Cell C | NZ
Cell C's reply13 Mar 2024, 14:00
Official
Dear Xolani,
Thank you for your response. We are sorry for any inconvenience caused due to the back-and-forth. Please let us know the Cell C store that you visited so that we can address the issue with them. We will also coordinate your next visit to the store to ensure they are prepared for your arrival. Please let us know the date and time of your next visit.
We apologize once again for the inconvenience caused. Please note that this process has been flagged due to the SIM swap request that you were not aware of. This means that there is still a risk to your number.
Kind regards,
Cell C | NZ
Thank you for your response. We are sorry for any inconvenience caused due to the back-and-forth. Please let us know the Cell C store that you visited so that we can address the issue with them. We will also coordinate your next visit to the store to ensure they are prepared for your arrival. Please let us know the date and time of your next visit.
We apologize once again for the inconvenience caused. Please note that this process has been flagged due to the SIM swap request that you were not aware of. This means that there is still a risk to your number.
Kind regards,
Cell C | NZ
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Xolani G's updateReviewer Update
13 Mar 2024, 14:18The nearest store is Maponya Mall i will make a trip to the store on this coming Saturday.
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Xolani G's update13 Mar 2024, 14:18
Reviewer Update
The nearest store is Maponya Mall i will make a trip to the store on this coming Saturday.
Cell C's replyOfficial
13 Mar 2024, 14:34Noted, we have sent an email to the Maponya Mall Cell C store to prepare them for your arrival. Please take with you your ID book + proof of address. Should you experience any issues whilst at the store, kindly contact us immediately.
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply13 Mar 2024, 14:34
Official
Noted, we have sent an email to the Maponya Mall Cell C store to prepare them for your arrival. Please take with you your ID book + proof of address. Should you experience any issues whilst at the store, kindly contact us immediately.
Regards,
Cell C | GN
Regards,
Cell C | GN
XG
Xolani G's updateReviewer Update
13 Mar 2024, 14:36On which number?
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Xolani G's update13 Mar 2024, 14:36
Reviewer Update
On which number?
Cell C's replyOfficial
13 Mar 2024, 14:43We do not have a direct number as our Support Team is an outbound call center. You may contact us on this platform.
Regards,
Cell C | GN
Regards,
Cell C | GN
Cell C's reply13 Mar 2024, 14:43
Official
We do not have a direct number as our Support Team is an outbound call center. You may contact us on this platform.
Regards,
Cell C | GN
Regards,
Cell C | GN