MM
Molutsi M
1 reviews | Active since May 2017
21 Dec 2019, 09:15
i have no stregnth for all this really.....
firstly the call centre agents are rude and lack soft s****s. i needed to do a sim swap since i misplaced my simcard, which is linked to my banking services and almost everything thats related to my life they seem to treat me like a fool you knows nothing about service and value of a client. As much as i understand the purpose on the security check questions, you cannot rush me nor expect me to remember things from a week ago (which i find that process pathetic to say the least). like i am so frustrated and ****ed off right now.
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Cell C's replyOfficial
21 Dec 2019, 11:18Good Morning Molutsi
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We can only assist you if you pass the security. If you will be able to answer the questions that our team will be asking, please send us the serial number of the new SIM card via private message.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We can only assist you if you pass the security. If you will be able to answer the questions that our team will be asking, please send us the serial number of the new SIM card via private message.
^NS
Cell C's reply21 Dec 2019, 11:18
Official
Good Morning Molutsi
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We can only assist you if you pass the security. If you will be able to answer the questions that our team will be asking, please send us the serial number of the new SIM card via private message.
^NS
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. At Cell C, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We can only assist you if you pass the security. If you will be able to answer the questions that our team will be asking, please send us the serial number of the new SIM card via private message.
^NS