SR
Sarah R

1 reviews | Active since May 2019

06 May 2019, 14:00

I have never experienced such bad service.

I have never experienced such bad service. the staff is rude,arrogant and clearly not interested in their jobs.i have made multiple calls to the call center where the staff were rude and unhelpful assuming the call was answered at all. I have been inquiring about my phone which was supposed to be delivered two weeks ago and not one person is capable of following up instead one of your staff members went as far as to tell me it wasn't their job and to call again and try speaking to someone else. seriously cell c if this is how you treat your customers how do you expect to make any money. i seriously want to cancel my contract and take my business elsewhere.

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Replies (1)
Cell C
Cell C's reply06 May 2019, 15:11
Official
Good afternoon Sarah

We apologize for the manner in which this matter was handled. This is not the norm or standard of service we want for our customers.

We will get someone to follow up on this matter and assist.

Regards
Cell C | PN