BG
Bronwyn G
1 reviews | Active since Dec 2015
16 Oct 2025, 12:19
I have migrated my number to prepaid and was told when my last debit order will be. I was contacted months later to be informed that I am a late payer as R215.00 was outstanding. I have paid the R215.00 and the interest along with that amount to avoid the
I would rather send smoke signals than use this service! A one-star rating is being generous.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
16 Oct 2025, 12:35Dear Bronwyn G,
Thank you for reaching out to us.
We understand your concern regarding the outstanding amount that was flagged after your migration to prepaid. We appreciate you settling the balance along with the interest to avoid further complications.
To assist you further, could you kindly confirm when you were initially informed your last debit order would be processed? This will help us investigate the matter thoroughly and ensure your account was handled correctly during the migration.
We’re here to help and ensure your experience with Cell C remains smooth and transparent.
Regards
Cell C | DA
Thank you for reaching out to us.
We understand your concern regarding the outstanding amount that was flagged after your migration to prepaid. We appreciate you settling the balance along with the interest to avoid further complications.
To assist you further, could you kindly confirm when you were initially informed your last debit order would be processed? This will help us investigate the matter thoroughly and ensure your account was handled correctly during the migration.
We’re here to help and ensure your experience with Cell C remains smooth and transparent.
Regards
Cell C | DA
Cell C's reply16 Oct 2025, 12:35
Official
Dear Bronwyn G,
Thank you for reaching out to us.
We understand your concern regarding the outstanding amount that was flagged after your migration to prepaid. We appreciate you settling the balance along with the interest to avoid further complications.
To assist you further, could you kindly confirm when you were initially informed your last debit order would be processed? This will help us investigate the matter thoroughly and ensure your account was handled correctly during the migration.
We’re here to help and ensure your experience with Cell C remains smooth and transparent.
Regards
Cell C | DA
Thank you for reaching out to us.
We understand your concern regarding the outstanding amount that was flagged after your migration to prepaid. We appreciate you settling the balance along with the interest to avoid further complications.
To assist you further, could you kindly confirm when you were initially informed your last debit order would be processed? This will help us investigate the matter thoroughly and ensure your account was handled correctly during the migration.
We’re here to help and ensure your experience with Cell C remains smooth and transparent.
Regards
Cell C | DA
BG
Bronwyn G's updateReviewer Update
16 Oct 2025, 12:44Hi, I don't care about how the account was handled. I want my name removed as a slow payer. When can I get feedback regarding this? Is the account at zero balance? Have you guys allocated the payment. Please send me the updated statement showing zero balance.
BG
Bronwyn G's update16 Oct 2025, 12:44
Reviewer Update
Hi, I don't care about how the account was handled. I want my name removed as a slow payer. When can I get feedback regarding this? Is the account at zero balance? Have you guys allocated the payment. Please send me the updated statement showing zero balance.
Cell C's replyOfficial
16 Oct 2025, 12:54Good day,
Thank you for the response.
The payment has successfully been allocated to your Cell C account.
An ITC update request has been sent to our team who will be in touch to provide feedback as soon as it has been actioned.
Cell C | DA
Thank you for the response.
The payment has successfully been allocated to your Cell C account.
An ITC update request has been sent to our team who will be in touch to provide feedback as soon as it has been actioned.
Cell C | DA
Cell C's reply16 Oct 2025, 12:54
Official
Good day,
Thank you for the response.
The payment has successfully been allocated to your Cell C account.
An ITC update request has been sent to our team who will be in touch to provide feedback as soon as it has been actioned.
Cell C | DA
Thank you for the response.
The payment has successfully been allocated to your Cell C account.
An ITC update request has been sent to our team who will be in touch to provide feedback as soon as it has been actioned.
Cell C | DA
BG
Bronwyn G's updateReviewer Update
16 Oct 2025, 12:55Please advise the tur around time for them to get back to me?
BG
Bronwyn G's update16 Oct 2025, 12:55
Reviewer Update
Please advise the tur around time for them to get back to me?
Cell C's replyOfficial
17 Oct 2025, 14:29Good day Bronwyn G,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply17 Oct 2025, 14:29
Official
Good day Bronwyn G,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA