mM
molefentuli M

1 reviews | Active since Apr 2017

03 Oct 2017, 09:54

I have had it with these bunch of *********** people from Cell C

I went on the 2nd of September to Cell C's head office because i was so sick and tired of Cell C debiting me incorrect amounts. i went to their office and asked how much exactly must i pay so that i dont owe them and i weant to cancel the contracts as well. He calculated on the system and advised for everything the amount i must pay is R4860.34 to have everything cancelled and they will never debit me again. Cell C then went to their attornies and advised that i owe them and they kept sending me SMS's. I advised them that i made payments and everything was cancelled i even forwarded the Proof of Payments to them. They referred me to Cell C, i then called Cell C and first spoke to nozipho shange whom i said wi wanted to speak to her manager, she told me they dont deal accounts i need to speak to that department, she eventually called her manager by the name of nkosikhona msomi who also was not willing to assist me and just passed the buck. Eventually he transferred me to the Accounts department where i spoke to gugulethu shabangu i alos told her upfront that i want to speak to her manager, she refused and said that what is it that she can assist with i gave her the reference number ********** 478 and explainede everything she conforms that payment was made but she says i still OOne thousand and something rand for septemebr bill. I told her that i wnet to the Cell C offices and made payment and asked that nothing ever goes off and i want to settle everything where the gentlemen who helped me conformed that, so why am i still owing. I will not pay that money and i am sick and tired of Cell C taking advantage of poor people like us threatening me with their lawyers and sending me SMS's. I will not pay Cell C even if its the last thing i do. I asked that last agent to speak to their manager, she said he just stepped out and i asked her to call him because initially i wanted to speak to them. Cell C its staff and managers dont want to take ownership, right now as i am typing i have been on hold waiting for the manager for more than 30 minutes. i will never let this go i will take it so far i have been abused so much by Cell C and its people.

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Replies (3)
Cell C
Cell C's reply03 Oct 2017, 10:21
Official

Good morning Molefe

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

mM
molefentuli M's update04 Oct 2017, 16:01
Reviewer Update
So i received a call yesterday from one of Cell C media complaints person whom i explained the problem again. He still went back and advised why i owe that amount they say i owe, but according to him he could see the notes and which amount i was told to pay by the walk in center consultant. I was promised a call before 16:30 by one of the consultant whom i paid money to yesterday and that call never came, the media complaints person even said that if i am not contacted he will contact me himself, which was also not done. So i am now waiting but meanwhile i am getting threatening messages from their lawyers telling me to pay. You get a complaint Cell C and you still cant resolve a complaint which is resulting in another complaint. I will not keep quite until this gets sorted out. I will not pay for Cell C's Incompetence...Never
Cell C
Cell C's reply05 Oct 2017, 09:27
Official

As per communication, Moses will be in touch.

Regards

Cell C | PN